Moveworks is an AI platform that automates employee support by resolving IT, HR, and related workplace requests through conversational interfaces integrated with enterprise systems.
Moveworks is an enterprise AI copilot platform designed to automate and streamline employee support across IT, HR, facilities, finance, and other business functions. It connects to existing systems such as ServiceNow, Workday, Microsoft 365, Slack, Teams, and custom applications to provide conversational, self-service resolutions to common requests. Using large language models, Moveworks understands natural language questions, identifies intent, and takes action by creating, updating, or resolving tickets, retrieving knowledge articles, and executing workflows without requiring users to navigate multiple portals.
Key capabilities include AI-powered virtual agents for chat-based support, automated incident resolution, and intelligent routing of complex issues to the right teams. Moveworks can surface personalized information such as policy details, system status, or onboarding steps and can proactively notify employees about outages, approvals, or required tasks. It supports multilingual interactions and leverages analytics to identify recurring issues and optimization opportunities.
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