Intercom

Intercom is a customer service platform that combines AI agents, live chat, and help desk tools to manage customer support across the full lifecycle. Its core AI agent, Fin, is designed to understand complex questions, reference existing help content, and deliver accurate, conversational answers in real time. Teams can deploy Fin on the Intercom Suite or connect it to other help desks, allowing the AI to resolve common and advanced queries while escalating nuanced cases to human agents when needed.

Intercom includes an inbox for managing conversations from web, mobile, email, and social channels in one place, with assignment rules, SLAs, and collaboration features for support teams. A knowledge base system lets organizations build and organize help articles that Fin and human agents can draw from. Additional capabilities include proactive messaging, in-product tours, and behavioral targeting to guide users, reduce friction, and prevent support requests before they occur.