Gleap

Gleap is an AI-powered customer support and product feedback platform designed to centralize user communication, issue reporting, and product insights. It enables teams to manage support requests, capture in-app feedback, and understand user behavior from a single interface. The primary purpose of Gleap is to streamline modern support workflows while providing clear, actionable data to improve product quality and user satisfaction.

Gleap combines AI bots, live chat, and in-app messaging to handle user inquiries in real time, with automated responses for common questions and seamless handover to human agents when needed. Integrated bug reporting captures technical details such as device information, logs, and screenshots directly from users, reducing back-and-forth and accelerating resolution. Built-in surveys and feedback widgets allow teams to collect quantitative and qualitative insights at key moments in the user journey. A customizable help center and knowledge base provide self-service support, while product roadmapping tools help prioritize features based on real user feedback and usage data.