Aidbase

Aidbase is an AI-powered customer support platform designed to help companies build self-serve experiences that reduce support load while improving user satisfaction. It centralizes knowledge from existing documentation, product data, and past conversations to deliver accurate, context-aware answers across multiple channels. The primary purpose of Aidbase is to enable users to solve their own issues quickly, without waiting for human agents, while still providing a seamless handoff when human support is needed.

Aidbase offers an AI chatbot that can be embedded into websites or web apps, powered by your own knowledge base, product guides, FAQs, and help center content. It supports natural language queries, intent detection, and follow-up questions, enabling more human-like, multi-turn conversations. Teams can configure responses, define custom workflows, and set guardrails to ensure accuracy and compliance. Aidbase also integrates with tools such as Intercom, Zendesk, Slack, and others to sync content and route complex issues to support teams, while analytics and reporting highlight gaps in documentation and recurring user questions.