Tiledesk

Tiledesk is an open‑source, no‑code customer engagement platform that enables businesses to build AI chatbots and seamlessly hand off conversations to human agents. It focuses on unifying messaging across web widgets, WhatsApp, Facebook Messenger, and other channels into a single, collaborative inbox. Users can design conversational flows visually, integrate large language models, and connect backend systems without writing code.

The platform supports live chat with agent routing, departments, and real‑time collaboration, making it suitable for support, sales, and lead qualification teams. Tiledesk also offers automation features such as proactive messages, triggers, and intent-based replies to handle common customer queries and reduce response times. Its open‑source nature allows developers to extend, customize, and self‑host the solution, while non‑technical teams can rely on the cloud version.