Brevo

Brevo is an all-in-one customer engagement platform that centralizes email, SMS, chat, and CRM capabilities in a single interface. It enables businesses to design and send marketing campaigns via email and SMS using a drag-and-drop editor, customizable templates, and contact segmentation based on behavior, demographics, or custom attributes. The platform includes marketing automation tools for building workflows such as welcome sequences, abandoned cart reminders, lead nurturing, and re-engagement campaigns triggered by user actions or time-based rules.

Brevo’s built-in CRM helps teams manage contacts, track deals, and record interactions, providing a unified view of each customer across channels. Live chat and website chat widgets allow real-time support and lead capture, while shared inbox and conversation features help teams collaborate on customer responses. The tool also supports transactional email and SMS for order confirmations, password resets, and notifications, with reliable delivery and tracking.