Riviera

Riviera is an AI-powered voice agent platform designed for hospitality and dining businesses that need to handle calls, orders, and reservations reliably at any hour. It answers and manages guest calls in real time, in multiple languages, so on-site staff can stay focused on in-person service instead of the phone. The primary purpose of Riviera is to ensure every caller is understood, assisted, and converted to a booking or order without adding headcount or overloading front-of-house teams.

Riviera automatically detects the caller’s language within the first few words and continues the conversation in that language with no menus, keypresses, or manual routing. It supports 10+ languages out of the box, including Spanish, French, and Japanese, and can switch mid-call if the guest changes languages. The system handles common workflows such as taking dining reservations, modifying bookings, capturing takeout or delivery orders, answering FAQs, and relaying key information like hours, directions, or policies. Riviera is designed for 24/7 operation, ensuring consistent coverage during peak times, off-hours, and staff shortages.