Kayako

Kayako is an AI-first customer support platform designed to help teams automate a significant portion of their support workload while maintaining a high-quality customer experience. It centralizes email, live chat, social, and in-app messages into a single, unified help desk, enabling faster, more consistent responses. The primary purpose of Kayako is to streamline support operations, reduce manual effort, and give teams better visibility into every customer interaction.

Kayako’s AI capabilities include automated ticket classification, suggested replies, and intelligent routing, allowing teams to resolve repetitive inquiries quickly and focus on complex issues. Its shared inbox and unified customer timeline provide complete context, showing previous conversations, website behavior, and purchase history in one view. The platform supports self-service through a customizable knowledge base and help center, with AI-powered search to surface relevant articles for customers and agents. Robust reporting and analytics help support leaders track response times, resolution rates, and customer satisfaction, and optimize workflows based on real data.