CXassist

CXassist is an AI-powered platform designed to help customer experience and support teams handle high volumes of inquiries with greater speed, consistency, and quality. It connects to your existing support stack—such as email, chat, helpdesk, and CRM systems—to analyze incoming messages, suggest accurate responses, and automate repetitive tasks while keeping humans in control.

The tool uses large language models fine-tuned on your company’s knowledge base, FAQs, past tickets, and policies to generate context-aware replies that match your brand tone and guidelines. Agents can review, edit, and approve AI-suggested responses, significantly reducing handle time while maintaining quality and compliance. CXassist can also classify and route tickets, summarize long conversations, extract key data points, and surface relevant articles or macros in real time.