Asknicely

Asknicely is a customer experience management platform designed for service businesses that want to systematically measure, improve, and operationalize customer feedback. The tool centers on collecting real-time feedback using Net Promoter Score (NPS), CSAT, and other survey formats delivered via email, SMS, web, or in-app channels. It automatically links responses to locations, teams, or individual employees, giving leaders and frontline staff clear visibility into how their service impacts customer satisfaction.

Key capabilities include configurable survey workflows, automated feedback requests triggered by CRM or POS events, and customizable dashboards that highlight trends, root causes, and service gaps. Asknicely enables frontline coaching by translating feedback into daily goals, recognition, and performance insights for teams and individuals. The platform integrates with popular systems such as Salesforce, HubSpot, and Zendesk, allowing feedback data to flow into existing workflows and reporting.