Aide is an AI-powered customer support platform that automates responses, assists agents, and manages support workflows for online stores and financial services.
Aide is an AI-powered customer support platform designed to help online businesses deliver fast, accurate, and consistent responses at scale. Its primary purpose is to automate a significant portion of customer inquiries while keeping humans in control, ensuring that support teams can handle higher volumes without sacrificing quality. Aide integrates directly into existing support workflows so teams can adopt AI without rebuilding their processes from scratch.
Aide connects to your existing knowledge sources—such as help centers, FAQs, past tickets, and internal documentation—to generate context-aware answers that reflect your policies, tone, and brand. It supports multiple channels, including email, chat, and helpdesk platforms, enabling AI-assisted replies, auto-drafts for agents, and fully automated responses for repetitive questions. Teams can review, edit, and approve AI outputs, with controls to define what the AI can and cannot say. Aide also offers analytics on deflection rates, response quality, and common issues, helping teams identify gaps in documentation and opportunities for process improvement.
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