Zapier

Zapier is an automation and AI platform that connects over 8,000 apps so teams can orchestrate end-to-end workflows without writing code. Its primary purpose is to centralize data, processes, and AI capabilities, enabling organizations to streamline operations, reduce manual tasks, and scale automation reliably across tools and departments.

With Zapier, users can build automated workflows (“Zaps”) that trigger actions across CRMs, helpdesks, marketing tools, databases, and more based on defined conditions. The platform integrates with 400+ AI tools and models, allowing you to embed AI directly into processes—for example, summarizing tickets, enriching leads, or drafting personalized messages. Users can create AI agents that monitor events, make decisions, and execute multi-step workflows autonomously, as well as deploy AI-powered chatbots to handle customer inquiries using connected business data. Built-in AI assistance helps generate workflows from natural language descriptions, significantly reducing setup time and technical complexity.