Thena is an AI-powered customer support platform that centralizes omnichannel conversations in Slack, automates workflows, and provides analytics for support and success teams.
Thena is an AI-powered customer support and operations platform built directly into Slack and Microsoft Teams, enabling teams to manage customer communication without leaving their collaboration tools. It centralizes customer messages from multiple channels, automatically organizes them into structured conversations, and routes them to the right teams based on configurable rules. Thena’s AI classifies, prioritizes, and summarizes requests, helping support and customer success teams respond faster and with better context.
The platform supports workflows for ticket creation, assignment, escalation, and resolution tracking, integrating with common CRMs and helpdesk systems so data stays in sync. Teams can define SLAs, monitor response and resolution times, and track performance with real-time analytics and dashboards. Thena also enables proactive customer engagement by surfacing trends, recurring issues, and product feedback from everyday conversations.
Please sign in to comment
💬 No comments yet
Be the first to share your thoughts!
Explore 302+ top alternatives to Thena
Cloud Humans is a customer support automation platform that uses AI to handle and resolve support tickets, enabling 24/7 assistance and reducing reliance on human agents.
Systran Translate is a machine translation tool that converts text and documents between multiple languages, offering domain-specific translation options for professional and enterprise use.
Thunderbit is a no-code AI platform that lets users build, connect, and deploy AI workflows, assistants, and automations across data sources and applications.
