Thena

Thena is an AI-powered customer support and operations platform built directly into Slack and Microsoft Teams, enabling teams to manage customer communication without leaving their collaboration tools. It centralizes customer messages from multiple channels, automatically organizes them into structured conversations, and routes them to the right teams based on configurable rules. Thena’s AI classifies, prioritizes, and summarizes requests, helping support and customer success teams respond faster and with better context.

The platform supports workflows for ticket creation, assignment, escalation, and resolution tracking, integrating with common CRMs and helpdesk systems so data stays in sync. Teams can define SLAs, monitor response and resolution times, and track performance with real-time analytics and dashboards. Thena also enables proactive customer engagement by surfacing trends, recurring issues, and product feedback from everyday conversations.