Livechat

LiveChat is an AI-enhanced live chat and customer communication platform designed for ecommerce, SaaS, and B2B teams that need real-time, scalable support. It enables businesses to embed a customizable chat widget on their website or app, allowing agents and AI chatbots to handle inquiries, guide users, and resolve issues instantly. The platform includes an AI assistant that can answer common questions, suggest responses to agents, and route conversations based on topic, intent, or customer profile.

Key capabilities include multi-channel messaging (website, email, social media, and messaging apps), canned responses, file sharing, and rich message support for product cards and interactive elements. A unified inbox lets teams manage all conversations in one place, with agent collaboration tools such as internal notes and chat transfer. LiveChat offers detailed reporting and analytics on response times, customer satisfaction, agent performance, and sales impact, helping teams optimize workflows and staffing.