Listen Labs

Listen Labs is an AI-powered customer research platform that automates the collection, analysis, and synthesis of customer insights. It is designed to help teams understand what customers are saying across interviews, calls, surveys, and other qualitative data sources, then turn that information into clear, structured findings. The primary purpose of Listen Labs is to replace manual, time-consuming research tasks with a reliable, repeatable system for generating high-quality customer insights at scale.

Listen Labs ingests raw customer feedback—from transcripts, notes, recordings, and written responses—and uses AI to identify themes, patterns, and sentiment. It can cluster related comments, surface recurring pain points, and highlight feature requests or opportunities, all while preserving links back to original sources for traceability. The tool generates concise summaries, insight reports, and thematic maps that teams can quickly share and act on. Advanced search and filtering allow users to query specific topics, personas, or product areas, while ongoing projects can be updated with new data to keep insights current.