Dovetail

Dovetail is a customer intelligence platform designed to centralize and analyze qualitative and quantitative feedback from multiple sources. Its primary purpose is to help teams transform raw research, support tickets, interviews, and survey responses into structured, searchable insights that inform product, design, and business decisions. By consolidating customer data in one place, Dovetail enables organizations to understand user needs and trends with greater clarity and speed.

Dovetail provides robust tools for tagging, coding, and segmenting customer feedback, allowing teams to identify themes, patterns, and sentiment across large volumes of data. It supports importing data from tools like Zendesk, Intercom, and survey platforms, as well as transcripts from user interviews and usability tests. Features such as highlight reels, insight boards, and rich text reporting make it easy to share evidence-backed findings with stakeholders. Powerful search, filters, and workspace organization ensure that insights remain discoverable and reusable over time, rather than locked away in static reports.