Kastro is a customer support platform that combines AI chatbots and human agents to manage inquiries, automate responses, and streamline support workflows for startups and indie hackers.
Kastro is an all-in-one customer support platform that combines AI automation with human-led service to help small teams deliver fast, consistent support. Designed for startups and indie hackers, it centralizes customer conversations and automates repetitive tasks so founders and small support teams can focus on high-value interactions. Its primary purpose is to make professional-grade support operations accessible on a lean budget without requiring complex setup or technical expertise.
Kastro typically includes an AI-powered chat widget for websites, shared inbox for email and chat, and a unified dashboard to track all customer interactions. The AI assistant can handle common questions, suggest replies, and draft responses for human agents to review, reducing response times while maintaining quality. Features often include conversation routing, basic workflow automation, saved replies, and simple knowledge base integration so the AI can answer from your own documentation or FAQs. The system is designed to be easy to configure, with straightforward onboarding and minimal maintenance.
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