Duckie

Duckie is an AI platform that transforms your existing support runbooks, knowledge base articles, and internal documentation into custom AI support agents. Its primary purpose is to automate repetitive support workflows, resolve common tickets, and provide consistent, policy-aligned responses without requiring any coding or complex setup. Duckie helps support teams scale efficiently while maintaining accuracy and control over how answers are generated and delivered.

The platform ingests your runbooks and procedures, then uses them as the source of truth for AI-driven responses, ensuring that automations strictly follow your defined processes. Duckie can classify and triage incoming tickets, suggest or send replies, trigger predefined workflows, and escalate issues when human intervention is required. It integrates with popular help desks and support systems, allowing teams to keep their existing tools while layering automation on top. Versioning and update controls make it easy to keep AI behavior aligned with new policies, product changes, or compliance requirements.