Dragapp

Dragapp is a shared inbox and workflow management platform that transforms Gmail into a collaborative team workspace. It centralizes email, tasks, and internal communication directly inside the Gmail interface, reducing the need to switch between multiple tools. Its primary purpose is to help teams manage shared email addresses and operational workflows such as support, sales, and project management more efficiently within a familiar environment.

Dragapp provides shared inboxes for addresses like support@ or sales@, allowing multiple team members to access, assign, and respond to emails without forwarding or copying. It uses Kanban-style boards to organize emails and tasks by status or stage, supporting workflows for help desk, CRM, and task management. Features include email assignment, shared drafts, internal comments, and @mentions to coordinate responses without leaving the email thread. Additional capabilities such as automation rules, SLA tracking, collision detection, and reporting help standardize processes and improve visibility into team performance.