Donkey Support centralizes customer support by running chat in your Discord server while letting agents reply from Slack, Discord, or Telegram and emailing customers who miss replies.
Donkey Support is a customer support platform that brings your website or product chat directly into your Discord server, while letting your team respond from the tools they already use. It centralizes customer conversations across multiple channels and makes Discord the operational hub for your support workflow. The primary purpose is to streamline support handling so you can respond faster without forcing your team or your users to adopt new systems.
At its core, Donkey Support connects your support chat to Discord, Slack, and Telegram, allowing agents to reply from threads in any of these platforms. Messages are synchronized so that replies in Discord, Slack, or Telegram appear to customers in the original chat interface. If a customer does not see your reply in real time, Donkey Support can automatically follow up via email, reducing missed responses and unresolved tickets. The tool maintains conversation context within threads, helping teams keep discussions organized and searchable.
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