Crisp is an AI-powered multichannel messaging platform that centralizes live chat, email, and other customer communications to help businesses manage and automate support conversations.
Crisp is an AI-powered multichannel messaging platform that centralizes customer communication across live chat, email, social media, WhatsApp, SMS, and more. It enables businesses to manage all customer conversations from a unified inbox, improving response times and team collaboration. The platform includes an AI chatbot and automation engine that can handle common questions, qualify leads, and route requests, reducing manual workload while maintaining consistent, accurate responses.
Key features include real-time live chat with visitor insights, shared team inboxes, canned responses, and internal notes for coordinated support. Crisp offers a knowledge base module that integrates with the chatbot to provide self-service support and automated answers based on existing documentation. It also supports chatbots that can be trained on your data, enabling personalized and context-aware interactions.
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