ChatForm

ChatForm is an AI-powered player support platform designed specifically for the iGaming and online casino industry. It automates the resolution of player tickets by combining large language models with domain-specific logic, enabling fast, accurate, and context-aware responses. Its primary purpose is to reduce support backlog and operational costs while maintaining the tone, empathy, and compliance standards expected in regulated gaming environments.

ChatForm integrates with existing help desks, live chat, and CRM systems to read, understand, and respond to player inquiries across multiple channels. It can handle common support tasks such as account verification workflows, bonus and promotion queries, KYC and document requests, payment and withdrawal status updates, responsible gambling guidance, and technical troubleshooting. The platform uses configurable policies and brand guidelines to ensure responses align with operator rules, risk thresholds, and jurisdictional requirements. It supports multilingual interactions, escalation rules for complex or high-risk cases, and continuous learning from historical tickets to improve accuracy and resolution rates over time.