Build custom AI chatbots from your documents, chats, and URLs to automate customer support, answer FAQs, and assist with sales conversations.
Chatbot Builder is a web-based platform for creating custom AI chatbots trained on your own content. It allows you to ingest documents, existing chat logs, and website URLs so the chatbot can answer questions with context specific to your organization. The primary purpose of the tool is to help teams automate repetitive conversations while maintaining accurate, up-to-date information delivery across support, sales, and internal knowledge use cases.
The platform supports multi-source data ingestion, including PDFs, text files, web pages, and other document formats, and consolidates them into a unified knowledge base. You can configure chatbot behavior, tone, and response rules without coding, and embed the chatbot on websites or integrate it into existing systems via widgets or APIs. Chatbot Builder includes tools for monitoring conversations, reviewing logs, and refining training data to continuously improve answer quality. It also supports FAQ-style content, enabling quick setup for common questions while still leveraging deeper document-based knowledge when needed.
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