Chatbase is an AI agent and chatbot builder focused on automating customer service and support. It e
Chatbase is an AI agent and chatbot builder focused on automating customer service and support. It enables businesses to create custom AI support agents that are trained on their own data, such as websites, help centers, PDFs, Notion docs, and other knowledge bases. Users can configure multiple data sources, define behavior and tone, and control how the agent responds to complex questions.
The platform supports multi-channel deployment, letting teams embed chat widgets on websites, integrate with tools like Intercom or Slack, and connect to other systems via API or no-code integrations. Chatbase offers analytics to track conversations, response quality, deflection rates, and customer satisfaction, helping teams iteratively improve their agents. It also supports handoff to human agents when needed, ensuring continuity for edge cases.
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