Captiwate

Captiwate is a conversion-focused engagement platform that turns anonymous website visitors into live sales conversations using chat, video, and AI. Its primary purpose is to connect high-intent buyers with your sales team at the exact moment they are most interested, reducing drop-off and improving lead quality. By combining real-time interaction with intelligent routing, Captiwate helps businesses close more deals directly from their website traffic.

The platform offers interactive chat and instant video call capabilities, enabling visitors to move from browsing to a live conversation without installing additional software. AI-driven prompts and workflows identify engaged visitors, qualify them based on behavior and responses, and route them to the right sales representative or calendar booking. Captiwate supports customizable playbooks, so teams can define when and how to invite visitors into a live call, as well as integrations with CRM and scheduling tools to streamline follow-up and tracking. Detailed analytics provide visibility into engagement rates, call outcomes, and revenue impact, allowing continuous optimization of on-site conversion strategies.