Bolddesk

Bolddesk is an AI-powered customer service platform that combines help desk ticketing, live chat, and knowledge base management in a single solution. It is designed to help organizations streamline support operations, improve response times, and deliver consistent, high-quality service across multiple channels. The platform is suitable for both growing teams and larger enterprises that need scalable, reliable support infrastructure at a predictable cost.

Bolddesk provides a centralized ticketing system with automation rules, SLAs, and customizable workflows to manage the entire support lifecycle, from intake to resolution. Its AI capabilities assist with ticket categorization, suggested replies, and knowledge base recommendations, helping agents respond faster and more accurately. The integrated live chat enables real-time support, proactive engagement, and smooth handoff to tickets when needed. A built-in knowledge base allows teams to create, organize, and publish self-service articles, reducing repetitive inquiries and empowering customers to find answers on their own.