Aptedge IO

Aptedge IO is an AI-powered platform designed to improve customer support efficiency by transforming scattered support data into actionable insights. It centralizes information from tickets, knowledge bases, and past interactions to help support teams resolve issues faster and more consistently. Its primary purpose is to reduce handle time, increase first-contact resolution, and improve the overall quality of customer service operations.

The platform uses generative AI to automatically recommend responses, suggest knowledge articles, and surface relevant historical cases directly within existing help desk and CRM workflows. It offers real-time ticket classification, intent detection, and routing to ensure inquiries reach the right agents or teams. Aptedge IO also provides analytics on support trends, recurring issues, and content gaps, enabling organizations to continuously refine their knowledge base and processes. Integration with common support tools allows for minimal disruption to existing workflows while adding intelligent automation and guidance.