Wati is a customer communication platform that helps businesses manage, automate, and scale WhatsApp conversations using chatbots, campaigns, shared inboxes, and integrations.
Wati is a customer communication platform built around the official WhatsApp Business API, designed to help businesses manage high-volume messaging, support, and engagement from a single interface. It enables teams to send and receive WhatsApp messages at scale, centralize customer conversations, and automate routine interactions. Key capabilities include a shared team inbox for managing multiple WhatsApp numbers, role-based access, and collaboration tools so support, sales, and operations teams can handle inquiries efficiently.
Wati offers no-code chatbot builders and automation workflows that can respond to FAQs, route conversations, trigger messages based on events, and collect customer information. It supports broadcast campaigns and template messages for notifications such as order updates, reminders, and promotions, while complying with WhatsApp policies. Integrations with CRMs, e‑commerce platforms, and other business systems allow data synchronization and context-rich interactions.
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