Usertesting

UserTesting is a human insights platform that enables organizations to observe and understand how real people interact with their digital products, services, and experiences. Teams can design and launch moderated or unmoderated usability tests, concept evaluations, and customer feedback studies across websites, mobile apps, prototypes, and other digital assets. The platform provides access to a large, diverse contributor network, or teams can recruit their own customers to participate in studies.

Key capabilities include task-based usability testing, think-aloud video recordings, card sorting, tree testing, and surveys that capture both qualitative and quantitative data. Users can define target audiences with granular demographic and behavioral filters, set specific tasks or scenarios, and receive video sessions with transcripts, highlight reels, and time-stamped notes. Advanced features such as sentiment tagging, templates for common research goals, and integration with tools like Jira and Slack support efficient analysis and collaboration.