Totango

Totango is a customer success platform designed to help SaaS and subscription-based businesses manage, optimize, and scale the entire customer journey. It centralizes customer data, health indicators, and engagement activities so teams can proactively drive retention, expansion, and product adoption. The platform’s primary purpose is to provide real-time visibility into customer status and automate workflows that improve outcomes across onboarding, adoption, renewal, and advocacy stages.

Totango offers modular “SuccessBLOCs” that package best-practice playbooks, KPIs, and assets for specific customer success objectives, such as onboarding, churn reduction, or upsell campaigns. Its customer health scoring engine aggregates product usage, support activity, contract data, and survey feedback to highlight risk and growth opportunities. Teams can build and automate targeted engagement campaigns via email, in-app messages, and tasks, triggered by customer behavior or lifecycle stage. Integrations with CRM, product analytics, billing, and support systems ensure that customer data is synchronized and actionable across the organization.