Tidio

Tidio is an AI-powered customer service platform that combines an intelligent virtual agent with live chat and helpdesk tools to support seamless, scalable customer communication. The platform enables businesses to automate repetitive inquiries, route conversations to the right agents, and maintain real-time chat with website visitors and customers across multiple channels, including web chat, email, and social media. Tidio’s AI agent can answer common questions, provide order updates, recommend products, and collect lead information, while handing off complex or sensitive issues to human support teams when needed.

The built-in helpdesk system centralizes tickets, conversation histories, and customer data, allowing support teams to track, prioritize, and resolve issues more efficiently. Key features include customizable chat widgets, conversational workflows, canned responses, multilingual support, and integrations with popular e-commerce platforms and CRMs.