Sendbird

Sendbird is a customer engagement and communications platform designed to power in-app chat, voice, and video experiences, as well as AI-enhanced customer support. Its primary purpose is to help businesses build scalable, real-time conversations into their products and customer service workflows without having to develop complex messaging infrastructure from scratch. The platform is used across industries such as marketplaces, fintech, healthcare, and on-demand services to support both customer-to-business and user-to-user communication at scale.

Sendbird provides feature-rich chat APIs and SDKs for mobile and web, including 1:1 and group messaging, typing indicators, read receipts, file sharing, push notifications, and message search. It offers robust moderation tools such as profanity filters, spam detection, and admin dashboards to keep conversations safe and compliant. The platform also includes Sendbird Desk for customer support ticketing and agent workflows, along with AI capabilities like chatbots, intent detection, and automated responses to streamline support operations. Enterprise-grade security, global infrastructure, and analytics dashboards enable organizations to monitor performance, ensure reliability, and meet regulatory requirements.