Ruby

Ruby is a virtual receptionist and live chat service designed to help small and growing businesses manage customer communications professionally, 24/7. The platform combines trained remote receptionists with call-handling and chat tools to ensure every call and website inquiry is answered, routed, and documented. Its primary purpose is to act as an extension of your team, capturing leads, supporting customers, and reducing missed opportunities without requiring in-house staff coverage around the clock.

Ruby’s core capabilities include live call answering, call routing, message taking, and appointment scheduling based on your customized instructions. Receptionists can handle caller intake, qualify leads, and transfer calls to the right person or voicemail, while maintaining consistent branding and tone. The service also provides website live chat, enabling real-time engagement with visitors, lead capture, and integration with CRM or scheduling tools. A mobile and web dashboard lets you update call-handling preferences, view messages, track activity, and manage availability in real time.