Re:amaze is a customer support platform that centralizes chat, social, SMS, email, and FAQ management to handle and track customer communications in one interface.
Re:amaze is a unified customer communication and helpdesk platform designed to centralize support across multiple channels. It enables teams to manage email, live chat, social media, SMS, and FAQ interactions from a single, shared inbox. The primary purpose of Re:amaze is to streamline customer support workflows, improve response times, and provide consistent, context-rich service experiences.
Re:amaze offers multichannel messaging, real-time live chat, and embeddable chat widgets that can be customized to match your brand and integrated directly into your website or app. Its shared inbox supports collision detection, internal notes, and assignment rules to help teams collaborate efficiently and avoid duplicate responses. Automated workflows, autoresponders, and chatbots (via Re:amaze Cues) allow businesses to handle common questions, trigger proactive messages, and guide users through key actions based on behavior and page activity. The platform also includes a knowledge base/FAQ system, customer history timelines, satisfaction ratings, and reporting tools to track performance, response metrics, and support volume trends.
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