Pluno

Pluno is an AI support platform that builds and maintains customer support agents fine-tuned to your specific business, products, and policies. Its primary purpose is to deliver accurate, context-aware responses that go beyond generic chatbots, improving resolution speed and customer satisfaction. By integrating directly with your existing knowledge sources and support stack, Pluno enables automated support that feels aligned with your brand and operations.

The platform ingests and continuously syncs data from help centers, internal documentation, product wikis, and ticket histories to create a domain-specific understanding of your business. Pluno’s agents can handle complex queries end-to-end, including troubleshooting steps, policy explanations, and process guidance, while escalating seamlessly to human agents when needed. It supports multi-channel deployment (such as web widgets, help centers, and support tools) and integrates with systems like Zendesk, Intercom, and other CRMs to log conversations, update tickets, and maintain context. Pluno also provides analytics on deflection rates, common issues, and content gaps, helping teams improve documentation and support workflows over time.