Penny AI

Penny AI is a conversational intelligence platform that helps businesses capture, analyze, and act on customer feedback at scale. The tool aggregates customer conversations from multiple channels—such as support tickets, chat logs, surveys, and social interactions—and uses AI to automatically categorize themes, detect sentiment, and surface emerging issues. Teams can explore these insights through an interactive interface that highlights patterns, trending topics, and the impact of specific issues on customer satisfaction and churn.

Key capabilities include automated topic clustering, sentiment and intent analysis, and customizable dashboards that make complex qualitative data easier to interpret. Penny AI allows users to drill down into specific segments, such as product lines, customer cohorts, or time periods, to understand what is driving positive or negative experiences. It supports alerting and reporting features so product, support, and customer success teams can stay informed about critical changes in customer needs.