Pendo

Pendo is an AI-powered product experience platform that helps organizations understand and improve how users interact with their software. It combines product analytics, in-app guidance, feedback collection, and AI-driven insights in a single environment, enabling teams to make data-informed decisions without requiring heavy engineering involvement. With Pendo’s product analytics, teams can track feature adoption, user behavior, and engagement across web and mobile applications, segment users, and identify friction points or underused capabilities.

In-app guides allow product and customer success teams to create targeted walkthroughs, tooltips, announcements, and onboarding flows without code, helping users learn key workflows directly inside the product. Pendo AI enhances these capabilities with automated insight surfacing, churn prediction, and recommendations, allowing teams to detect at-risk accounts, understand drivers of retention, and prioritize improvements. The platform also supports in-app surveys and NPS collection to gather qualitative feedback and tie sentiment to actual usage patterns.