Nebuly

Nebuly is an analytics platform designed specifically for Agentic and Generative AI products, helping organizations understand how users interact with LLM-powered experiences. It captures and analyzes real user behavior across chats, workflows, and autonomous agents to reveal intent, satisfaction, friction points, and adoption patterns. The primary goal is to provide product, data, and AI teams with actionable insights to improve AI performance, reliability, and business impact.

Nebuly offers granular conversation analytics, including query clustering, intent detection, and satisfaction scoring based on user signals and outcomes. It tracks key metrics such as task completion, deflection, time saved, and feature usage to quantify ROI and identify where models or prompts underperform. The platform supports evaluation of different models, prompts, and workflows, enabling A/B testing and continuous optimization of LLM-powered features. It also provides monitoring for hallucinations, safety issues, and edge cases, helping teams maintain quality and compliance as usage scales.