Loris

Loris is an AI-powered platform that analyzes customer conversations to help companies make better customer experience (CX) and product decisions. It ingests data from support tickets, chats, emails, and other interaction channels to surface the “why” behind customer contact and measure how effectively teams are resolving issues. The primary purpose of Loris is to turn unstructured conversation data into clear, actionable insights that guide CX strategy, product roadmaps, and operational improvements.

Loris automatically categorizes and tags conversations, identifies emerging themes, and quantifies drivers of contact volume, churn, and dissatisfaction. It provides dashboards and reports that show trends over time, root causes of common issues, and the impact of process or product changes on customer sentiment and resolution quality. The platform can evaluate agent performance based on resolution quality, empathy, and adherence to process, going beyond traditional handle-time metrics. Loris also supports drill-down into specific segments, channels, or issue types, enabling teams to move from high-level trends to concrete examples and corrective actions.