Khoros

Khoros is an enterprise-grade digital customer engagement platform designed to help organizations manage online communities, social media, and customer service interactions in one place. It provides robust community management tools that enable companies to host branded forums, knowledge bases, and customer discussion spaces, with features such as moderation workflows, user roles and permissions, gamification, and analytics on engagement and content performance.

The platform’s social media management capabilities support publishing, scheduling, and monitoring across major social networks, along with social listening to track brand mentions, sentiment, and emerging issues. Khoros also offers case management and routing features that allow customer service teams to convert social and community interactions into support tickets, prioritize them, and respond at scale while maintaining consistent quality and compliance.