Kapa AI

Kapa AI is an AI-powered assistant platform designed to sit on top of your technical documentation, product knowledge, and support content to deliver accurate, context-aware answers. Its primary purpose is to help teams build reliable, domain-specific assistants in days, not months, so users and customers can quickly resolve technical questions without manual intervention. By focusing on precision and transparency, Kapa AI reduces repetitive support load and improves self-serve experiences for developers and end users alike.

Kapa AI connects directly to your existing knowledge sources—such as docs sites, wikis, changelogs, and ticket histories—and continuously keeps them in sync. It uses retrieval-augmented generation (RAG) to ground responses in your actual content and surfaces citations so users can verify answers. The platform includes tools to analyze unanswered or low-confidence questions, identify gaps in documentation, and improve coverage over time. SOC 2 Type II certification and enterprise-grade access controls support secure deployment in regulated or security-conscious environments.