Hitwit AI

Hitwit AI is an AI-driven platform designed to enhance customer interactions by turning your existing knowledge into accurate, on-demand product expertise. It centralizes documentation, FAQs, historical conversations, and other resources to power intelligent assistants that can support customers and internal teams across channels. The primary purpose of Hitwit AI is to help organizations deliver faster, more consistent, and more informed responses during both self-service and live interactions.

The platform offers AI-powered product experts that can be embedded into websites, support portals, or internal tools to answer detailed product questions, guide troubleshooting, and suggest next steps. It supports agent training by providing context-aware recommendations and suggested replies during live chats or calls, helping new and existing agents respond with confidence and consistency. Hitwit AI also assists in live meetings by surfacing relevant knowledge in real time, capturing action items, and summarizing discussions for follow-up. Its multi-platform capabilities enable seamless integration with existing support systems and communication tools, reducing context switching and manual lookup.