Gorgias

Gorgias is an AI-powered customer service platform designed to help ecommerce brands centralize, automate, and optimize their support operations. Its primary purpose is to turn customer support into a revenue-generating function by combining AI agents, a robust helpdesk, and live chat into a single, integrated workspace. By connecting directly to ecommerce platforms and key business tools, Gorgias enables support teams to resolve issues faster while maintaining context and personalization.

Core features include an AI Agent that can automatically respond to common inquiries, process routine requests, and escalate complex cases to human agents with full conversation history. The helpdesk consolidates email, chat, social media, SMS, and phone interactions into one dashboard, while deep integrations with Shopify, Magento, BigCommerce, and other systems allow agents to view and modify orders, refunds, and customer data without leaving Gorgias. Automation tools such as rules, macros, and intent-based routing streamline repetitive tasks, and detailed analytics provide insight into response times, resolution rates, and revenue generated from support interactions.