Gong.io

Gong.io is a revenue intelligence platform that captures, transcribes, and analyzes customer interactions across calls, video meetings, and emails to help sales and revenue teams make data-driven decisions. The platform records conversations, applies AI-based transcription and conversation analytics, and surfaces insights on deal health, pipeline risk, and team performance. It identifies key topics, competitor mentions, pricing discussions, and next steps, enabling managers to understand what top performers do differently and to replicate successful behaviors across the team.

Core capabilities include call recording and indexing, searchable conversation libraries, deal and pipeline inspection, activity tracking, and automated follow-up insights. Gong.io integrates with major CRMs and communication tools, automatically logging interactions and reducing manual data entry. It provides dashboards and alerts that highlight at-risk deals, coaching opportunities, and trends in customer objections or market feedback.