Corpus

Corpus is an AI-powered support automation platform designed to handle customer inquiries, resolve support tickets, and surface insights that drive product and revenue growth. It connects to your existing knowledge sources and communication channels to deliver accurate, context-aware responses at scale while reducing manual workload for support teams. The primary purpose of Corpus is to streamline customer support operations without sacrificing quality or control.

Corpus ingests data from help centers, documentation, past tickets, and internal tools, then uses this information to generate precise, grounded answers in real time. It integrates with common help desks and messaging platforms to automatically respond to customers, suggest replies to agents, and triage or route tickets based on intent and priority. Teams can configure guardrails, review AI responses, and continuously improve performance through feedback loops and analytics. Corpus also provides reporting on common issues, content gaps, and emerging trends, enabling teams to refine documentation and product decisions.