Chaport is an all-in-one customer messaging platform that enables multi-channel live chat, chatbot automation, and knowledge base support for websites and online businesses.
Chaport is an all-in-one customer messaging platform designed to help businesses communicate with website visitors and customers in real time. It combines multi-channel live chat, chatbots, and a knowledge base to streamline support, sales, and onboarding. The primary purpose of Chaport is to centralize customer conversations, reduce response times, and improve the overall customer experience across web and mobile channels.
Key features include customizable live chat widgets that can be embedded on websites and integrated with popular platforms such as WordPress, Shopify, and Wix. Chaport supports automated chatbots that can handle common questions, qualify leads, and route conversations to human agents when necessary. Its built-in knowledge base allows organizations to publish self-service articles and FAQs, which can be linked directly from the chat interface to reduce repetitive inquiries. Additional capabilities include multi-operator support, typing insights, file sharing, canned responses, and detailed analytics to monitor chat performance and agent productivity.
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