Bolna

Bolna is a voice AI platform designed to automate and scale customer-facing and operations-focused phone interactions across support, sales, and recruitment. It provides configurable voice agents that can handle both inbound and outbound calls in English, Hindi, Hinglish, and other vernacular Indian languages. The primary purpose of Bolna is to help organizations manage high call volumes efficiently while maintaining natural, human-like conversations tailored to local contexts and languages.

The platform offers advanced speech recognition and natural language understanding optimized for Indian accents, enabling accurate comprehension even in noisy environments or mixed-language conversations. Voice agents can be scripted and customized to follow business-specific workflows, including verification flows, lead qualification, appointment scheduling, status updates, and FAQ resolution. Integration capabilities allow Bolna to connect with CRMs, ticketing systems, and internal databases so calls can fetch and update customer information in real time. Detailed call analytics, transcripts, and performance dashboards help teams monitor agent effectiveness, identify bottlenecks, and continuously refine conversation flows.