Aisera

Aisera is an AI-powered service automation platform designed to streamline employee and customer support across IT, HR, customer service, and other business functions. It uses generative AI and large language models to understand natural language requests, automatically resolve issues, and provide self-service experiences without requiring extensive manual configuration. The primary purpose of Aisera is to reduce ticket volume, accelerate resolution times, and improve support quality through intelligent automation integrated with existing enterprise systems.

Key features include an AI Virtual Assistant that can handle conversational queries across channels such as web, email, chat, and collaboration tools like Slack or Microsoft Teams. Aisera offers AI Service Desk capabilities that automatically classify, route, and resolve tickets by integrating with ITSM and CRM platforms (e.g., ServiceNow, Salesforce, Zendesk, Jira). Its knowledge orchestration engine can discover, index, and reuse knowledge from existing documentation, FAQs, and past tickets to deliver accurate answers. The platform also supports workflow automation, intent recognition, and continuous learning from user interactions to improve performance over time.