Userlike

Userlike (formerly Lime Connect) is a customer communication platform that combines live chat, messaging, and AI to support businesses in delivering faster, more efficient customer service. It centralizes conversations from websites, messaging apps, and mobile channels into a single interface, enabling support and sales teams to respond consistently and in real time. The primary purpose of Userlike is to improve response speed, increase conversion rates, and build long-term customer relationships through structured, trackable interactions across digital touchpoints.

Userlike offers website chat widgets, WhatsApp and other messaging channel integrations, and AI-powered chatbots that can handle common questions, route requests, and provide 24/7 assistance. Agents work from a unified inbox with features such as canned responses, tagging, notes, and conversation handovers to streamline workflows. The platform includes routing rules, skills-based assignment, and service groups to ensure inquiries reach the right person quickly. Analytics and reporting provide insights into chat volume, response times, agent performance, and customer satisfaction, supporting continuous optimization of support operations.