Unbabel is a language operations platform that uses AI and human translators to help businesses translate, localize, and manage multilingual customer communications at scale.
Unbabel is an AI-powered language operations platform designed to help global businesses manage multilingual communication at scale. It combines machine translation with human editors to deliver translations that are both fast and contextually accurate. The platform integrates with common customer service and communication tools, including Zendesk, Salesforce Service Cloud, Intercom, and email, allowing support teams to respond to customers in their native language without changing existing workflows.
Key capabilities include real-time translation of tickets, chats, and emails; centralized translation management; and customizable quality levels based on content type and business requirements. Unbabel supports a wide range of languages and provides translation memory, glossaries, and terminology management to ensure consistency with brand and industry-specific vocabulary. Quality estimation and analytics features help teams monitor translation performance, turnaround times, and volumes across regions.
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